FAQs

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Log in details

• How can I find my UCAS personal ID/application number?

• I have forgotten my Track username and password. What can I do?

• I have been locked out of Track. What can I do?

Application queries

• How can I check the progress of my application?

• Does my application guarantee that I will be accepted onto a course?

• Some of the information on my welcome letter is wrong. What shall I do?

• If I withdraw my application, can I reapply next year?

• I have a deferred place, but I would like to apply to other universities. Is this possible?

• I would like a copy of my application. How can I get one?

Late applications

• My application was received after the deadline. What effect will this have?

• I have applied late for Route B art and design courses. What effect will this have?

• My application was late and it wasn't my fault. Can I do anything?

Making changes

• How do I change my address / phone number / email address?

• I want to change the year of entry I put on my application. What do I do?

• Can I change my choices of university and college?

• I did not use all my five choices. Can I use the others now?

• Can I change my personal statement?

Exams and qualifications

• What do I do if my exam details have changed?

• The offer I have received asks me to send proof of my qualifications. Where do I send this?

• I am not able to take my examinations this year. What happens to my application?

University or college decisions

• When will my universities and colleges make a decision about my application?

• I have been interviewed. How long will it be before I receive a decision?

• An offer I received direct from a university or college is not displayed on Track. What shall I do?

• My university or college says I am on a waiting list. What does this mean?

• My course has been discontinued. What can I do?

• The decision you have sent me is different to what the university/college told me. What shall I do?

• The conditions in my offer do not make sense to me. What can I do?

• Why does my conditional offer ask for qualifications I already hold?

• My application has been unsuccessful. Can you tell me why?

• I applied for medicine and have been turned down on all choices. What can I do?

Replying to offers

• How do I reply to my offers?

• I want to reply to my offers but there is no reply button on Track. What can I do?

• When do I reply to my offers?

• What will happen if I do not reply to my offers by my deadline?

• How many university and college offers can I accept?

• Can I accept an offer as an insurance choice if it wants the same grades as my firm choice?

• Am I allowed to choose between my firm and insurance choices if I get the grades for both?

• Can I change my replies?

• If I decline my offers, will I be eligible for Extra or Clearing?

Find out more

• What is the UCAS Tariff and how do I work out my UCAS points?

• What is my AS12 letter? I am being asked for a copy of it by my local authority/bank.

• What is an IELTS test?

• What is Extra?

• What is Clearing?

• The university/college I have applied to wants me to take an additional admissions test. Where can I find out more?

• Who do I talk to about accommodation?

• I am planning a holiday. Which dates should I be aware of?